FC Barcelona FAQ

1) Where do I collect my tickets from and when?

Our collection point is at the Ronda Universitat 35, in the centre of Barcelona. Opening hours are from 10am to 8pm, Monday to Friday, on Saturdays and Sundays we are open to solve incidences but the pick up point is not.

We strongly recommend sending the tickets to the Hotel. This is the best option and the one that works better because when you arrive to Barcelona do not need to search for the pick up point.

2) Can I send someone else to collect the tickets for me?

Yes, but the ticket holder must provide written authorisation to the person collecting the tickets. The person collecting the tickets should bring photo ID (i.e Passport or Driving license) with them when they come to collect the tickets

3) Can you send the tickets to me at my hotel?

Yes, as long as it is within the parameters of Barcelona City. There is a charge if 4.95 euros payable at the time of purchase for delivery within the city. Please note that we are unable to deliver tickets nationally or internationally.

4) Will my seats be together?

If you specify in the Comments section of the online purchase form that you wish to be seated together, we will do our best to fulfill this, but we cannot guarantee this. Anyway 95% of the time seats are together.

5) Can I choose where my seats will be in the stadium?

Again, if you specify in the Comments section of the online purchase form where you would like them to be, we will do our best. We cannot guarantee specific seats. But always will be in the category chosen

6) If I am unable to attend the match can I get a refund on my ticket purchase?

Refunds are only issued 28 days or more before the date of the match. Refunds incur a 10% administration charge and the remaining balance will be sent directly back to your credit card.

7) How far is the stadium from your offices?

The stadium is approximately 15 minutes away. You can take the metro from the Liceu metro station or Plaza Catalunya Metro station, 1 minute from the office on The Rambla. Get off at the Les Corts stop and follow the signs to the stadium. We advise you to arrive at the staidum approximately 30 minutes before kick-off

8) Can I speak to an English operator?

Yes, our Customer RelationsManager is available to answer any further queries you may have.

You can email: info@barcelona-football-club-tickets.com or call +34 615-967-283. We are available every day from 10:00-20:00 each day of the week.